Our Booking Terms and Conditions

Clients must accept that our booking terms and conditions in Tanzania are not the same as those in developed countries. In Tanzania, we are exposed to unannounced and sudden changes in government regulated fees and taxes, such as national park fees and taxes. Bush and Forest Explorer African Safaris has the right to pass these local taxes/fees on to their customers.


Payment terms

After clients confirmed their booking they receive an invoice with all details. In order to confirm our clients’ reservation, we require a 50% deposit payment of the itinerary cost and 100% upfront payment for airline tickets. The balance of payment is due 65 days prior to the commencement date of your itinerary. Bookings made within 65 days  prior to departure are subject to full prepayment at the time of confirming the reservation.


Methods of Payment

According to our booking terms and conditions all Payments can be made by bank wire/transfer.


Cancellation policy

In the event that you cancel your booking, in full or partially, for any reason whatsoever Bush and Forest Explorer African Safaris will levy cancellation charges as defined in the section below.

 Days65+  before departure50-65 before departure:0-50 before departure
 Refundsdeposit non-refundable50% of the itinerary cost100% of the itinerary cost

After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability. However, the extra costs involved to make changes are €150,-


Fully accredited and bonded SGR member

We want to inspire complete confidence in you, so that when you book with us, you know you’re being looked after from beginning to end. Bush and Forest Explorer African Safaris is fully accredited and bonded by SGR and we’re on standby 24 hours a day, 365 days a year. When you pay, your payment will be secured. 


Our Booking Terms and Conditions-Website pricing

All prices published on our  are per person, based on two persons (unless otherwise stated) and quoted in US dollars (US$). Cost of obtaining passports or visas, border taxes (if applicable), tips for guide, driver and hotel staff, insurances, additional excursions or personal expenses are not included in the itinerary cost. Discount rates for children or peak-rates during high/festive season are not included. All prices on the website should be used as a guideline only. Tanzania Specialist cannot be held responsible for any changes or pricing errors. Bush and Forest Explorer African Safaris will specify all cost in their invoices. The quotations are valid for 2 weeks.

More about Pricing

Quoted tour prices include planning, handling and operational charges and are based on the current rate of exchange and tariffs. In the event of a marked change in foreign exchange rates, fuel costs or tariff rates and government tax, tour costs are subject to revision. Such increases will be added to the client final billing. Bush and Forest Explorer African Safaris reserves the right to vary itineraries and prices, and to substitute facilities and hotels of equal or better quality if necessary.

Our Booking Terms and Conditions-Travel documents

You receive all travel documents (vouchers, e-tickets, luggage labels and flyers) two weeks before departure.


Our Booking Terms and Conditions-Insurances

It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents/travelling companions for the duration of their trip to Tanzania. This insurance should include: medical expenses and repatriation expenses. Optional insurances are: cancellation or curtailment of the safari, emergency evacuation expenses (flying doctors), damage/theft/loss of personal baggage, money and goods.


Passports and visas

It is upon the guest to ensure that passports and visas are valid for the countries visited. Most nationalities can get a tourist visa on arrival in Tanzania at the border/airport ($50 per person, US Citizens $100 per person). This tourist visa is valid for a period of three months. You can also get your visa in advance at the embassy in your home country. Check the visa rules before you go. Passports should have at least six months of validity after the final day of travel. Bush and Forest Explorer African Safaris cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.


Our Booking Terms and Conditions-Check names 

Please check the names on the invoice carefully when you receive our invoice. In case we need to change a name, 3 or more days after you received our invoice, we are obligated to charge a fee of €125,-  

Making a booking with Bush and Forest Explorer African Safaris is taken as acceptance by the customer of above Terms and Conditions.

1. Contract:

Your contract is with Bush and Forest Explorer African Safaris. We draw your attention to the following terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with Bush and Forest Explorer African Safaris is subject to these terms and conditions from which no person, other than a director of Bush and Forest Explorer African Safaris, has the authority to depart. Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking you are liable to be regarded as having had the opportunity to do so and to have actually done so before the contract between us comes into existence.

2. Booking Procedures

Bush and Forest Explorer African Safaris do not offer package holidays but will create a tailor made holiday to suit your personal needs. A binding contract comes into existence between us when:

(a) we receive a deposit of 50% of the quote price, or (b) when we receive full payment of the holiday when the booking is made less than 12 weeks before your departure date.

No contract will exist between the parties until such monies have been received. We require full payment to be made for your holiday 12 weeks prior to the departure date. If full payment is not received 12 weeks prior to the departure date, we reserve the right to cancel your holiday and apply the cancellation charges set out in paragraph 5. Cancellation will be without penalty to us and we will have no further liability to you. If however, you have already provided us with your credit or debit card details whether this was to make a payment on account or not, and you do not specifically notify us in writing to the contrary prior to the date upon which any balance becomes payable by you, you agree that we may use such credit or debit card details to obtain payment of any balance due by you under this agreement. The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions. If you accept our quote in respect of your holiday you must make a payment of 25% of the total price of the quote within 14 days. A delay in acceptance of the quote may result in a variation of the holiday price. Where the proposed departure date is within 12 weeks of the quote being given we require full payment at the time of your written acceptance of the quote.

3. Medical conditions and disabilities

If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

4. Documentation

Please carefully read your confirmation invoice, tickets and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 14 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.

5. Cancellation by you

Cancellation of a holiday must be made in writing and is effective from the date we receive the written notification. In all cases of cancellation the deposit, and any amendment charges will be forfeited. Please note that any costs of international flights are 100% non-refundable. Cancellation charges are expressed at a percentage of your quoted price (excluding international flights) as follows:-

Period before departure when we receive your written cancellation

Cancellation charge per person cancelling

More than 65+ days

Deposit only

Between 50 and 65 days

50%

0 and 50 days

100%


Matters influencing a surcharge would include, but are not limited to, increases in transportation costs e.g. fuel, scheduled air fares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at ports or airports, or increases in park fees, reserve fees or concession fees.The price of your itinerary will be based on known costs at the date of issue of the itinerary. At any time before a full payment of your holiday has been made Bush and Forest Explorer African Safaris reserves the right to levy a surcharge where costs have changed since the date of issue of the itinerary. Bush and Forest Explorer African Safaris will absorb amounts up to 2% of the total holiday price and surcharge any amount greater than 2%. Should the surcharge exceed 10% of the total holiday price you are entitled to cancel the holiday and receive a full refund of all monies paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.

7. Amendments by you

If you wish to change your itinerary after a deposit has been made we will do our utmost to make the changes required, provided that notification is received in writing. The change fee is $75 per person (or $100 per person for US). We cannot make alterations to your itinerary within 12 weeks of departure and any such request will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 5.

8. Cancellation by Bush and Forest Explorer African Safaris

We reserve the right in any circumstances to cancel your holiday for any reason at any time before full payment has been received. Whilst we always endeavor to avoid changes and flight cancellations, we must reserve the right to do so. In these circumstances we will return to you all monies paid or offer an alternative holiday of a comparable standard. In this event we will pay compensation of $75 per person. We may cancel your confirmed holiday if you fail to comply with any requirement of these booking conditions entitling us to cancel.

We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these booking conditions force majeure means any event which we or the supplier of services in question could not even with all due care foresee or avoid. Such events are likely to include, but are not limited to, war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancellation or amendment to any scheduled flight, closure or congestion of airports or ports, adverse weather conditions and all similar events outside our control. In circumstances amounting to force majeure we will not refund any money to you although if we can recover any monies from our suppliers we will refund these to you.

9. Amendments by Bush and Forest Explorer African Safaris

It is unlikely that we will have to make any changes to your holiday although we reserve the right to make changes at any time. Most of these changes are minor and we will advise you of these in writing at the earliest possible date. When a major change is necessary such as the alteration of your outward or return flights by more than 12 hours or a significant change in the standard of accommodation, provided it does not arise from conditions amounting to force majeure or as a result of an amendment to a scheduled airline timetable, you will have the choice of accepting the new arrangements, taking another holiday with us or cancelling your holiday and receiving a full refund of all monies paid. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual or unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above mentioned options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, or if the change is a minor one. A minor change is a change which, taking into account the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we would not reasonably expect to have a significant affect on your confirmed holiday. No compensation is payable for children aged 2 and under. Please note we cannot accept any liability for any damage, loss, expense or other sums of any description, which:

(a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or (b) did not result from any breach of contract or any other fault by ourselves or our employees, or where we are responsible for them our suppliers. Additionally we cannot accept liability for any sums which relate to any business losses.

10. Our responsibilities

Bush and Forest Explorer African Safaris accepts responsibility for ensuring your holiday is supplied as described prior to your departure and services provided will reach a reasonable local standard, however we draw your attention to paragraph 12. Please note we cannot accept responsibility for any services which do not form part of our contract. This includes for example any additional services or facilities, which your hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

11. Our Booking Terms and Conditions-Carriers

Carriage by air and sea is subject to the terms and conditions of the carriers with whom you are travelling and to international conventions. Bush and Forest Explorer African Safaris accepts no liability whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to Bush and Forest Explorer African Safaris, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. Bush and Forest Explorer African Safaris accepts no liability for death, injury or illness that derives from carriage by air or sea.

12. Our Booking Terms and Conditions-Insurance

Bush and Forest Explorer African Safaris requires clients to purchase travel insurance. We reserve the right to cancel your holiday at any time should such a policy not be taken out by you.

13. Our Booking Terms and Conditions-The law

The above booking terms and conditions together with all correspondence form part of your contract with Bush and Forest Explorer African Safaris. This contract and any matters arising from it shall be governed by and interpreted in accordance with Dutch law and the courts of Holland shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.

14. Waiver of Claim against Introducer

If you have been referred to us by another part (for example a travel agent) you agree to hold them blameless and waive any and all claims against such party. Any issues you may have must be directed to us and dealt with under the terms of our contract.

15. Our Booking Terms and Conditions-Problems

If you have a problem during your holiday, please inform the relevant organizer (camp/hotel manager/Safari provider) immediately and he will handover to put things right. If your problem cannot be resolved locally you must send full details to Bush and Forest Explorer African Safaris  in writing within 28 days of your return to the Netherlands. If you fail to follow this procedure, we will not accept liability as we have been deprived of the opportunity to investigate and rectify the problem.

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